Platinum Franchisee Store

The Platinum Franchisee Stores (PFS) are defined as those franchisee of DeviceBazaar that holds a bulk quantity and variety of stock with them at the District Level. The PFS has exclusive Customer Service Center (CSC) with them that also provides limited service and support for the products that have been purchased by their and DeviceBazaar’s App, Portal or Website. The PFS represent complete control on the jurisdictional area of that DeviceBazaar for particular District within which smaller franchisee stores like Silver Franchisee Store (SFS) & Gold Franchisee Stores (GFS) are also supported by them. The PFS basically is an entrepreneur who represents to display a mega-store showroom or a cluster of showroom and sales stores within a district of its own and also supports the individual SFS and GFS registered with DeviceBazaar in a very prominent market location like city market, busy commercial city spot or a shopping mall.

PFS basically covers their jurisdictional control over a District’s geographical area that covers a population of not less than 3,00,000 and above. The PFS maintains a stock of essential fast moving and essential products with considerable variety that can be made easily available for their customer base over the counter at their sales showroom or cluster of stores counter operational within the city or district’s major outpost. These products range from high and medium price range of products like mobiles, laptops, Home Appliances, Kitchen Appliances, Life Style, Sports, Health, Musical Instruments, etc., and other demand products that are invariably are the need based regular requirement prevailing in the commercial up market and Mall Stores within any urban city areas or within a rural, semi-rural populace.

Apart from this above retail sales function of direct sale nature to his customer within their geographical area, the PFS also functions to operate for the last mile link to the online customer, who has purchased the products from the online portal or app or website of DeviceBazaar. The PFS in this case, guarantees a complete online after sales support and coordination support for the DeviceBazaar’s online customers whether it is purchased through them directly or through DeviceBazaar App, Website or Portal. Apart from this if the product have been directly purchased through GFS or SFS, then also PFS ensure to provide an end to end after sales service and support as per the norms of the sale prescribed by DeviceBazaar for various products that they represent. In case, the Platinum Franchisee Stores(PFS) is not represented at any District or in case, the PFS is not able to resolve the customer issue or after sale support service to the Customer of DeviceBazaar, then in such case, the Department of Customer Service Division (CSD) of Master Warehouse & Godown of DeviceBazaar shall ensure that their online customer interacting on the portal, app or website gets a complete after sales service support as promised by DeviceBazaar App, Portal or Website.

Any Product that is sold through DeviceBazaar Website or Portal usually is intimated to the Platinum Franchisee Stores for extending its coordinated support to its online customer, whether it is in terms of delivery or return of delivery or related to any extending service support issue.

DeviceBazaar as a Franchisor, offers the entrepreneurial owners of GFS, an area in equivalent to a District or Metro jurisdiction as represented by the Municipal Corporation or Mahagar-Nagar-Palika of a big city or a medium city including the urban and rural tehsil/taluks included as their area of operations exclusively given to them.

The geographical jurisdictional area for a PFS is exclusively provided by the Franchisor, DeviceBazaar represented by Sarvatantra DeviceAMC Pvt. Ltd.) under its Hybrid Model of B2C & B2B represented through their e-commerce portal or website, DeviceBazaar to the PFS.

For becoming a Platinum Franchisee Stores (GFS), the prospective entrepreneurs of various districts within India are free to contact with our Partner Investment Programme (PIP) Division at partner@devicebazaar.com , where our franchisee development managers would connect and align you with our State Representative working in your State of India for DeviceBazaar.